SHIPPING & RETURNS
Shipping Policy
At Loomee, we strive to deliver your orders quickly and securely.
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Processing Time: Orders are typically shipped within 1-3 business days after payment confirmation.
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Estimated Delivery: Domestic shipping takes 2-7 business days, while international orders may take 7-21 business days, depending on the destination.
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Tracking Information: Once your order is shipped, you will receive an email with a tracking number.
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Shipping Costs: Shipping fees are calculated at checkout and displayed before payment.
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Delays: Unexpected delays due to customs, weather conditions, or peak seasons may occur. We appreciate your patience.
For any inquiries, contact us at hello@loomee.com!
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you are not happy with your Loomee product, you may return it under the following conditions:
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Return Period: You can request a return within 30 days of receiving your order.
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Condition: The item must be unused, in its original packaging, and in the same condition as received.
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Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
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Refunds: Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5-7 business days.
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Exchanges: If you received a defective or damaged product, we will replace it at no extra cost.
To initiate a return, contact us at hello@loomee.com.